Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Learner Support Center
  1. Learner Support Center
  2. Learning Horizons Support

Learning Horizons Support

We’re here to support your learning experience—choose an option to submit your request.

Technical Issue

Report a technical problem (e.g., login trouble, video playback errors, site not working properly).

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"c9dd35db2570407f4167152100bba0ef6e77bb3a_lout","branding":{"id":"4","key":"lhs2","name":"Learning Horizons Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fed10b1e-8ccf-4f83-a026-da5ba5f9aca6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTQ1ZWJmOS0yMWU5LTRiZjgtYmNmNy1kZDlkZDQ3NzhiMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlZDEwYjFlLThjY2YtNGY4My1hMDI2LWRhNWJhNWY5YWNhNiI6WyJyZWFkIl19LCJleHAiOjE3NjU4NjQzNjAsIm5iZiI6MTc2NTg2Mzc2MH0.9Ckx0MrJe4jSkH9esRhaHwDwsDnu3RNLtWAPh2Rqmno&client=7545ebf9-21e9-4bf8-bcf7-dd9dd4778b0c&mode=fit","logoId":"fed10b1e-8ccf-4f83-a026-da5ba5f9aca6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Learner Support Center","sharedPortalName":"Learner Support Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Learner Support Center","sharedPortalName":"Learner Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#20517f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTQ1ZWJmOS0yMWU5LTRiZjgtYmNmNy1kZDlkZDQ3NzhiMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjU4NjQzNjAsIm5iZiI6MTc2NTg2Mzc2MH0.LjEWKQuHEVvktSZh5ofPR6W_ThdeUT35u_jXo--NMR0&client=7545ebf9-21e9-4bf8-bcf7-dd9dd4778b0c&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#20517f","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"lhs2","projectId":10268,"serviceDeskId":4,"name":"Learning Horizons Support","description":"<p>We’re here to support your learning experience—choose an option to submit your request.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"23","name":"Certificate/Transcript","descriptionHtml":"","callToAction":"Certificate/Transcript","introHtml":"<p>Request support for your CME certificate, transcript, or documentation of course completion.</p>","icon":10523,"iconUrl":"https://innovationhorizons.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[5],"key":""},{"id":"25","name":"Enrollment","descriptionHtml":"","callToAction":"Enrollment","introHtml":"<p>Get help with course registration, access issues, or questions about your enrollment status.</p>","icon":10517,"iconUrl":"https://innovationhorizons.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[5],"key":""},{"id":"24","name":"Live Course","descriptionHtml":"","callToAction":"Live Course","introHtml":"<p>Ask questions or report issues related to live or scheduled courses, including Zoom links or attendance.</p>","icon":10544,"iconUrl":"https://innovationhorizons.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[5],"key":""},{"id":"26","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Submit a request that doesn’t fit into the above categories — we’re here to help!</p>","icon":10521,"iconUrl":"https://innovationhorizons.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[5],"key":""},{"id":"20","name":"Technical Issue","descriptionHtml":"","callToAction":"Technical Issue","introHtml":"<p>Report a technical problem (e.g., login trouble, video playback errors, site not working properly).</p>","icon":10520,"iconUrl":"https://innovationhorizons.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://innovationhorizons.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[23,20,25,24,26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9f9e8e09-3c28-3978-a85a-af16786d9bf4","appLinkName":"","appLinkUrl":"","spaceKey":"LHSE","spaceName":"Learning Horizons Support (External)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"LHSUPP","serviceDeskId":4,"kbLinkDomainURLs":["https://innovationhorizons.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LHSUPP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTQ1ZWJmOS0yMWU5LTRiZjgtYmNmNy1kZDlkZDQ3NzhiMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI2OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4NjQ5NjAsIm5iZiI6MTc2NTg2Mzc2MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.6pW7pcQRqqKYzajoZc04VZ_4n9t5YUil9IN0z8cyK7c","targetCollection":"upload-project-10268","endpointUrl":"https://api.media.atlassian.com","clientId":"7545ebf9-21e9-4bf8-bcf7-dd9dd4778b0c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":20,"projectId":10268,"issueType":{"id":"10015","name":"Submit a request or incident"},"form":{"name":"Technical Issue","descriptionHtml":"","callToAction":"Technical Issue","intro":"<p>Report a technical problem (e.g., login trouble, video playback errors, site not working properly).</p>","instructions":"","icon":10520,"iconUrl":"https://innovationhorizons.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10100","fieldConfigId":"10490","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10101","fieldConfigId":"10491","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10103","fieldConfigId":"10493","label":"Learning Group","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10026","label":"DC Brain Health","selected":false,"children":[{"value":"10066","label":"Test Course","selected":false,"children":[]},{"value":"10067","label":"Understanding Dementia: A Comprehensive Overview​","selected":false,"children":[]},{"value":"10068","label":"Compassionate Dementia Care:​ Building Strong Relationships","selected":false,"children":[]},{"value":"10069","label":"Empowering Caregivers​: Accessing Essential Resources​","selected":false,"children":[]},{"value":"10070","label":"Collaborative Dementia Care: A Multidisciplinary Approach​","selected":false,"children":[]},{"value":"10071","label":"Protecting the Rights of Individuals with Dementia​","selected":false,"children":[]},{"value":"10072","label":"Building a High-Performing Dementia Care Team​","selected":false,"children":[]}]},{"value":"10027","label":"DCRx","selected":false,"children":[{"value":"10073","label":"Preventing HIV and STIs: Clinical Strategies with PEP, PrEP, and DoxyPEP","selected":false,"children":[]},{"value":"10074","label":"[On-Demand] Long COVID: Exploring Advancements & Management","selected":false,"children":[]},{"value":"10075","label":"Obesity Management","selected":false,"children":[]},{"value":"10076","label":"Allergies & Anaphylaxis: An Overview of Recent Developments","selected":false,"children":[]},{"value":"10077","label":"Optimizing Opioid Prescribing for Chronic Pain in Sickle Cell Disease","selected":false,"children":[]},{"value":"10078","label":"Opioid Addiction Identification and Medication for Opioid Use Disorder (MOUD)","selected":false,"children":[]},{"value":"10079","label":"Taking an Inclusive Sexual History","selected":false,"children":[]},{"value":"10080","label":"Pharmacy: Pioneering Innovations & Patient-Centric Services","selected":false,"children":[]},{"value":"10081","label":"Ethics in Healthcare: Exploring Bioethics, Clinical Ethics, and Health Equity​","selected":false,"children":[]},{"value":"10082","label":"Diabetes Medications and Treatments: Clinical Updates","selected":false,"children":[]},{"value":"10083","label":"Telehealth: Essential Considerations and Practical Guides for Implementation and Success","selected":false,"children":[]},{"value":"10084","label":"Addressing Food Insecurity in Patients with Chronic Diseases","selected":false,"children":[]},{"value":"10085","label":"Implicit Bias II: A Practical Guide for Healthcare Settings","selected":false,"children":[]},{"value":"10086","label":"Gender Affirming Care 101: Providing Hormone Therapy","selected":false,"children":[]},{"value":"10087","label":"Tobacco Cessation","selected":false,"children":[]},{"value":"10088","label":"Implicit Bias","selected":false,"children":[]},{"value":"10089","label":"Recent Advancements in the Prescribing of Self-Administered Hormonal Contraception","selected":false,"children":[]}]},{"value":"10028","label":"DC School Health","selected":false,"children":[{"value":"10090","label":"Emergency Albuterol Administration","selected":false,"children":[]},{"value":"10091","label":"Administration of Medication Training (AOM)","selected":false,"children":[]},{"value":"10092","label":"Module I: Medication Basics","selected":false,"children":[]},{"value":"10093","label":"Module II: Administration of Medication","selected":false,"children":[]},{"value":"10094","label":"Module III: Policy Guidelines","selected":false,"children":[]},{"value":"10095","label":"Module IV: Common Conditions","selected":false,"children":[]},{"value":"10096","label":"Module V: Diabetes Review","selected":false,"children":[]},{"value":"10097","label":"Module VI: Glucagon Training","selected":false,"children":[]},{"value":"10098","label":"Module VII: Albuterol Training","selected":false,"children":[]},{"value":"10099","label":"Module VIII: Let’s Talk About Errors","selected":false,"children":[]},{"value":"10100","label":"Module IX: Seizures","selected":false,"children":[]},{"value":"10101","label":"In Person Registration","selected":false,"children":[]}]},{"value":"10029","label":"WI Maternal Health Summit","selected":false,"children":[{"value":"10063","label":"2025 Wisconsin MCH Spring Session","selected":false,"children":[]},{"value":"10064","label":"2025 Wisconsin MCH Fall Session","selected":false,"children":[]},{"value":"10065","label":"RECORDING | 2025 Wisconsin MCH Spring Summit","selected":false,"children":[]}]},{"value":"10030","label":"Other","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/20","calendarParams":{"firstDay":0,"date":"2025-12-16T00:42:40-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9f9e8e09-3c28-3978-a85a-af16786d9bf4","appLinkName":"","appLinkUrl":"","spaceKey":"LHSE","spaceName":"Learning Horizons Support (External)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"LHSUPP","serviceDeskId":4,"kbLinkDomainURLs":["https://innovationhorizons.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTQ1ZWJmOS0yMWU5LTRiZjgtYmNmNy1kZDlkZDQ3NzhiMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI2OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4NjQ5NjAsIm5iZiI6MTc2NTg2Mzc2MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.6pW7pcQRqqKYzajoZc04VZ_4n9t5YUil9IN0z8cyK7c","targetCollection":"upload-project-10268","endpointUrl":"https://api.media.atlassian.com","clientId":"7545ebf9-21e9-4bf8-bcf7-dd9dd4778b0c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=innovationhorizons","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c9dd35db2570407f4167152100bba0ef6e77bb3a_lout","baseUrl":"https://innovationhorizons.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://innovationhorizons.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7545ebf9-21e9-4bf8-bcf7-dd9dd4778b0c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"001db1f613c741bf84289d6289b1c1d2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://innovationhorizons.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}